Hospital wayfinding
WaySnap uses hospital landmarks, descriptions and photos to give patients the fastest way to find their destination with the easiest user experience available. Not only is WaySnap fully responsive and accessible but it is available in almost every language.
No hardware
Our indoor wayfinding solution requires no hardware or access to wifi which results in no upfront costs or requirement for sign off from IT.
No downloads
Our wayfinding works with any smartphone and has very minimal data requirements, which means it works effectively even in areas of low connectivity and has no need for WiFi or for the guest/patient to connect to the hospitals network.
HIPAA complaint
All usage and feedback is anonymous, so you can implement and utilize without jeopardizing user data.
Works on any smartphone
Rather than exclude elderly or less technically savvy patients or helpers, our technology requires no special apps to download or expensive phones.
Real-time reporting
View most used start points, end points, routes and feedback in real time to maximize your way finding efficiency.
All languages
Assist guests no matter which language, with translations for almost every language possible to give everyone the best experience.
Wayfinding can pay for itself
Every time a patient or visitor uses WaySnap at a hospital, they are presented the opportunity to rate their experience and add comments. This feedback is related to every route in the platform and can be customized.
This feedback can help impact HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) which is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States.
This can affect Medicare payments by up to 2%!
Think how much staff time is taken up every day, delivering directions to visitors…this can be eliminated, delivering much needed additional hours to your clinical staff.
Finding the right department
For every patient appointment, finding the right department inside the hospital building on time is crucial. Being able to quickly identify the right one is where our meta tags come into play, perhaps doctors name, function or even a specific medical provider (they can even include their logo or identifier within the hospital directory.
Our quick link filters allow patients and visitors to quickly search for additional destinations such as ATM, nearest exit, restrooms or food drink locations.
Each of these features are driven to reduce patient and visitor stress or anxiety and allow them to focus on their treatments or loved ones.
NO NEED TO USE HOSPITAL WIFI
Waysnap works with any smartphone and has very minimal data requirements, which means it works effectively even in areas of low connectivity and has no need for WiFi or for the patient to connect to the hospitals network.
Why is wayfinding so important to hospitals?
Well designed wayfinding systems will help keep patient stress to a minimum while freeing up staff time and reducing their workload.
Reduce no shows and late appointments
Effective and efficient foot traffic has a direct impact on visitor satisfaction, by easily helping users find their destination, they will be on time and in the right mind state for their appointment.
Reduce your carbon footprint
WaySnap not only is more efficient at helping visits find their way, its green too as it means you can cut down the amount of physical signage and printed materials. Additionally WaySnap helps reduce the need more budget to be applied to staff providing directions.
Dashboard
All visits are tracked anonymously and can be viewed in your client dashboard, including most popular start points, destinations and routes. Realtime users can be seen at any time.
Feedback
Your guests or patients have the ability to give feedback score on their route as well as an opportunity to leave a comment, potentially helping with HCAHPS scores or tenant satisfaction.
Wayfinding Questions?
Wayfinding is an important part of any mobility solution, we have rounded up the most frequently asked questions.
How much does hospital wayfinding cost?
Our wayfinding solutions are incredibly cost effective, and pricing is driven by the number of destinations. Please inquire for a price for your healthcare or hospital location!
How do patients select their destinations?
Every department you wish to include for directions has its own directory listing, users can search by department name, room number or any additional meta data you wish to store such as the doctors name or function, such as “surgery” .
You call it indoor wayfinding but can I use it outside?
Yes! Although our wayfinding is most suited to hospital buildings and complex healthcare campuses with high foot traffic it can easily be used at outdoor developments.
Can you provide me with QR code signage?
Yes! We are able to print and distribute wayfinding signage to the perfect specification and design for your locations.
Is WaySnap HIPAA compliant?
Yes, the solution captures no personal information and is HIPAA compliant.
Do you have a wayfinding api?
Our API is available to integrate wayfinding to your existing platforms, to automatically provide directions and routes to appointments within emails or text messages, the possibilities are endless!
But I already have an app, how can I benefit?
We can directly promote additional products or encourage downloads for your other platforms and apps from within the wayfinding software. This can help improve your app adoption.
How long does it take to get started?
We can have your location mapped and ready to implement within days.
Have more questions?
Ready for a demo?
We would love to show you how we can transform your hospital wayfinding. Let’s set up a time!
